Internet Roaming

What is IPass MCM?

Download IPass MCM for Windows

Download IPass MCM for PDA

Download IPass MCM for Macintosh

Global Access Points

Cost of Roaming

FAQ

What is IPass MCM?

Internet Access With a Local Call Worldwide!
Gain local-call access to the Internet from every major city of the world through NETfront's True Global Internet Roaming service enabled through iPass. This is a cost-effective solution for business travelers and telecommuters who must make long distance telephone calls to access their Internet accounts at home or at their workplace.

What do you need?
All you need is the iPass Microsoft Connection Manager, Windows 95/98/NT and your NETfront account. In just a few seconds, with a simple point-and-click interface, the iPass MCM enables you to connect to the Internet with a local phone call from every major city in the world and it will update the phone book and price list automatically. You maintain one account with NETfront, continue to use the web browser and e-mail program of your choice, and always use the same user ID and password. NETfront provides you with the iPass MCM at no additional charge.

What are the benefits?
The benefits of using the iPass global internet roaming service are:

Roaming charges are significantly less than long distance charges.
Log into a local number all over the world with one account.
Access all Internet services such as e-mail and WWW.
Use existing (and familiar) web browser/e-mail.
Receive only one bill for all Internet and roaming charges.

How does it work?
The use of intelligent routing and iPass RoamServer software that resides on NETfront system make this roaming service possible. iPass provides a service between NETfront and other ISPs around the world to enable their customers to be authenticated when dialing into each other's services.

All you must do is have an account with NETfront . When you travel, you dial into local number and you log in with the same user ID and password, but include your domain name after your user ID, (e.g., This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). In effect, you are still logging into the Internet via NETfront, even though you are dialing in through a different provider. You can continue to use your regular web browser, e-mail program or newsgroup software.

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Download iPass MCM for Windows below.

iPass Connect for Windows

Roaming Fee
The roaming fee shown in ipass MCM is based on US dollar. Charges will be calculated at the exchange rate of US$1 = HK$7.9

Important
Outgoing Mail Server (SMTP) : ipass.netfront.net
Login first at : http://ipass.netfront.net/ without using a proxy server.

When connecting to the Internet using our iPass service, please follow these steps to send e-mail properly via Outgoing Mail Server (SMTP) ipass.netfront.net.

Without using a proxy server, point your browser to http://ipass.netfront.net/. You will be asked for your login username and password. Input your dialup username (without the @netfront.net) and password. Your password will be SSL encrypted.
On your e-mail software, change the Outgoing Mail Server (SMTP server) to ipass.netfront.net

You can then send e-mail normally with ipass.netfront.net as SMTP server. Alternatively, you can retrieve e-mail at http://webmail.netfront.net/ anywhere in the world.

We ask for your understanding because we have to protect our mail servers from spammers.Please contact our technical support at (852)-25171209 for further assistance.

How to Roam For Windows USER The iPass Microsoft Connection Manager for Windows

The iPass Dial Wizard contains an international phone book with every iPass access point and login information. It does this based on the specific cities for which you want to have a dial-up iPass connection.

Requirements

The iPass MCM is for Windows users. Users must have Dial-Up Networking installed in the My Computer folder.

How to Install the iPass MCM

System Requirements
Your system must have the following:

Windows 95/98 or Windows NT 4.0 with Service Pack 3 or later
Dial-Up Networking

Most Windows come with these features. Refer to your Microsoft documentation for more information.

Procedure 1 : Download the iPass MCM
To begin, download the iPass MCM from your company intranet or ISP web site.

Procedure 2 : Installation
To install:

Double-click the executable file.The installation process begins.
Follow the directions on the screen.

Procedure 3 : How to Use The iPass MCM
To use the iPass MCM:

Double-click the desktop icon.
In the User name: field, enter: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . An example of a user name and domain is This e-mail address is being protected from spambots. You need JavaScript enabled to view it where the user name is joeuser and the domain is netfront.net. You must include the @netfront.net to invoke the iPass service.
Leave the "Domain" field blank, if any.
Click Properties. The Connections Settings window appears.
In the Connect Using dialog entry, select the correct modem. Note: If you only have one modem, it is shown as default.
Click Phone Book for the primary phone number. The Phone Book window appears.
Select the country and region you are dialing from, and the access number.
Click OK.The Phone Book window closes.

Verify the Dial Properties are correct:

Click the Dialing Rules button. The Dial Properties window appears.
Fill in the appropriate location information for where you are dialing from as well as any necessary dial strings (i.e. accessing an outside line from a hotel, etc).
Click OK. The Dial Properties window closes.
Click OK on the Connection Properties window. The window closes.

To connect.

On the main connection screen, enter your password.
Click Connect.

Once authentication is achieved, a connection icon (iPass logo) appears in the bottom right corner of the Windows Taskbar. Select and right-click this icon for viewing connection information and disconnecting the connection.

Upgrading the iPass MCM Phone Book
If your service profile has the functionality built into it, newer versions of the iPass phone book are updated automatically via the dynamic phone book updates.

Uninstalling the iPass MCM
To uninstall the iPass MCM, right click the desktop icon and select Delete.

Troubleshooting
If you have problems, please check the following:

Modem is connected and plugged in.
Phone line is connected to your modem.
Dial-up Networking is installed
Dial-up Scripting is installed
Dial properties are filled out correctly (i.e., it shows the correct location you are dialing from).

If you can not connect from your hotel room, verify that you may or may not need to enter a special prefix such as 8 or 9.

iPass often works with many service providers in major business centers in the event one service provider suffers a temporary outage. If you have already successfully in using the iPass service and you are having trouble connecting through a particular access point, check to see if there is an alternative number to use.

Before You Roam
Please find below three points that you should check before you travel.

Test the Dial Wizard before roaming
Follow the instructions for installing the iPass Dial Wizard and test its operability before you begin traveling. We also recommended you set up alternative access numbers before you begin roaming (this is a precautionary measure as some access points can occasionally be unavailable).
Different modems functioning worldwide
Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling. Many of the older modems are not compatible from country to country. Make sure you have all compatible electrical power adapters needed for the country where you are roaming. For some comprehensive information about international phone systems, please see: http://www.teleadapt.com/ .

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Download iPass Dail Wizard for PDA

Operating System versions supported include:

Palm OS 3.0 and later
WinCE 2.11, 3.0 (PocketPC, Handheld PC, PocketPC 2002)

iPass Connect for Windows

Release Notes and User Guide in PDF format:

iPassConnect PDA Release Notes
iPC PDA Data Sheet
iPassConnect PDA for Palm User Guide
iPassConnect PDA for PocketPC User Guide
Release Notes iPassConnect 1.02 for PocketPC, PocketPC2002 and Handheld 2000

Please notice that the PDA client will require an existing installation of iPassConnect for Windows and will utilize the phone book with that client.

Roaming Fee
The roaming fee shown in ipass MCM is based on US dollar. Charges will be calculated at the exchange rate of US$1 = HK$7.9

Important
Outgoing Mail Server (SMTP) : ipass.netfront.net
Login first at : http://ipass.netfront.net/ without using a proxy server.

When connecting to the Internet using our iPass service, please follow these steps to send e-mail properly via Outgoing Mail Server (SMTP) ipass.netfront.net.

Without using a proxy server, point your browser to http://ipass.netfront.net/. You will be asked for your login username and password. Input your dialup username (without the @netfront.net) and password. Your password will be SSL encrypted.
On your e-mail software, change the Outgoing Mail Server (SMTP server) to ipass.netfront.net

Windows 95/98 or Windows NT 4.0 with Service Pack 3 or later
Dial-Up Networking

Double-click the executable file.The installation process begins.
Follow the directions on the screen.

Procedure 3 : How to Use The iPass MCM
To use the iPass MCM:

Double-click the desktop icon.
In the User name: field, enter: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . An example of a user name and domain is This e-mail address is being protected from spambots. You need JavaScript enabled to view it where the user name is joeuser and the domain is netfront.net. You must include the @netfront.net to invoke the iPass service.
Leave the "Domain" field blank, if any.
Click Properties. The Connections Settings window appears.
In the Connect Using dialog entry, select the correct modem. Note: If you only have one modem, it is shown as default.
Click Phone Book for the primary phone number. The Phone Book window appears.
Select the country and region you are dialing from, and the access number.
Click OK.The Phone Book window closes.

Verify the Dial Properties are correct:

Click the Dialing Rules button. The Dial Properties window appears.
Fill in the appropriate location information for where you are dialing from as well as any necessary dial strings (i.e. accessing an outside line from a hotel, etc).
Click OK. The Dial Properties window closes.
Click OK on the Connection Properties window. The window closes.

To connect.

On the main connection screen, enter your password.
Click Connect.

Modem is connected and plugged in.
Phone line is connected to your modem.
Dial-up Networking is installed
Dial-up Scripting is installed
Dial properties are filled out correctly (i.e., it shows the correct location you are dialing from).

Test the Dial Wizard before roaming
Follow the instructions for installing the iPass Dial Wizard and test its operability before you begin traveling. We also recommended you set up alternative access numbers before you begin roaming (this is a precautionary measure as some access points can occasionally be unavailable).
Different modems functioning worldwide
Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling. Many of the older modems are not compatible from country to country. Make sure you have all compatible electrical power adapters needed for the country where you are roaming. For some comprehensive information about international phone systems, please see: http://www.teleadapt.com/ .

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The iPass Dial Wizar for Macintosh

Download Now

Roaming Fee
The roaming fee shown in ipass MCM is based on US dollar. Charges will be calculated at the exchange rate of US$1 = HK$7.9

Important
Outgoing Mail Server (SMTP) : ipass.netfront.net
Login first at : http://ipass.netfront.net/ without using a proxy server.

When connecting to the Internet using our iPass service, please follow these steps to send e-mail properly via Outgoing Mail Server (SMTP) ipass.netfront.net.

Without using a proxy server, point your browser to http://ipass.netfront.net/. You will be asked for your login username and password. Input your dialup username (without the @netfront.net) and password. Your password will be SSL encrypted.
On your e-mail software, change the Outgoing Mail Server (SMTP server) to ipass.netfront.net

Macintosh

Brief Instructions
Download the iPass Dial Wizard software. Run the program, following the instructions given by the software, and the iPass Dial Wizard will automatically appear on your desktop.

Reinstalling the iPass Dial Wizard
If the iPass Dial Wizard is installed on your computer and you wish to reinstall a newer version, it is recommended you first delete the old files and icons before performing the new installation. To remove, just drag the iPass icon on your computer to the Trash.

Before You Roam
Please find below three points that you should check before you travel.

Test the Dial Wizard before roaming
Follow the instructions for installing the iPass Dial Wizard and test its operability before you begin traveling. We also recommended you set up alternative access numbers before you begin roaming (this is a precautionary measure as some access points can occasionally be unavailable).
Different modems functioning worldwide
Many countries have different telecommunications laws and practices. Check with your modem supplier to ensure your modem will be compatible with the phone systems in the country where you are traveling. Many of the older modems are not compatible from country to country. Make sure you have all compatible electrical power adapters needed for the country where you are roaming. For some comprehensive information about international phone systems, please see: http://www.teleadapt.com/ .

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Global Access Point

What are the available roaming numbers?

The roaming coverage extends to more than 150 countries and more than 1,100 locations. You can now enjoy local-call access to the Internet in virtually every major city throughout the world.

North America
Asia Pacific
Europe
Latin America
Rest of World

654 POPs
107 POPs
263 POPs
39 POPs
81 POPs

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Cost of Romaming

How Much Will it Cost?
The cost of iPass connection varies from from city to city. The actual cost table of different locations will be shown on the phonebook of iPass Dial Wizard. (Phonebook should be downloaded and installed with iPass Dial Wizard. Please refer to How to Roam for detail instructions.)

The charges for the iPass Global Internet Roaming service will be on a monthly basis and will form part of your monthly invoice statement from NETfront. Note: Prices do not include hotel charges, long distance calls and any other miscellaneous charges.

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FAQ

Global Roaming Help Guide
Please find below answers to some frequently asked questions. If you require technical support while roaming, please call: 25171209 or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please notice that:

Please add @netfront.net after your username as your iPass username (e.g. This e-mail address is being protected from spambots. You need JavaScript enabled to view it )
Dial the local ISP dial-up no. as provided by iPass and try another ISP dial-up no. if you cannot login (usually just a few trials).
Set the SMTP server to "ipass.netfront.net". Registered at http://ipass.netfront.net before you send email, and re-register for every 3 hours and reconnection.

The number I selected won't connect.

Should you encounter problems connecting to an access number, try an alternative number within the region you are traveling. If you are unable to connect to numerous access numbers, it may indicate a compatibility problem with your modem, or computer in the region in which you are traveling. Consult your technical support group or modem manufacturer for further assistance. If you can connect successfully to an alternative access number, it may indicate the access number or site is temporarily unavailable.

I can't hear a modem sound on the other end of the line.

Check if your phone system digital. If you suspect the phone system is digital you will need to have a special adapter to connect. The only alternative is to request access to a fax line (fax lines must be analogue to function). Check for pulse or tone dialing. If the phone system is analogue you are safe to connect your modem . Before attempting to dial you should check if the phone system uses pulse dialing or tone dialing. You can easily check this by picking up the phone and dialing one digit. Listen for clicks (pulses) or tones. This will tell you whether to select pulse or tone dial in your software. Ensure that the line is fully connected between the jack and modem. If you are not getting any audible modem/line noise or you cannot hear your modem "handshaking", use your handset to call the modem number to ensure that it is a modem line. If the access number has been incorrectly published, please advise your Internet service provider.

I don't seem to be making any connection.

Make sure that you are dialing the required prefixes and local dial code for the region. (Many hotels require that you dial a number to get an outside line.)

I keep getting a message telling me that I am using an incorrect password.

This is a generic message in your dialer software that can indicate:

Incorrect password (you must use the same password that you use at your home Internet service provider to connect remotely). Don't forget to add @netfront.net after your user name.
An incorrect username has been entered.
Incorrect domain name (you must use your full email address when logging on to your account remotely). For example, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Consult with your Internet service provider to ensure your account is active and that you are using the correct user ID and password.

I get a busy signal when dialing into an access number while I'm roaming.

Occasionally there are times when an access point will be busy. We recommend that you setup alternative access number scripts to use during peak business hours. If this is not an option, wait a few minutes and try connecting again.

My World Wide Web (WWW) access is really slow.

If your access to the World Wide Web is slow, it may be due to one of the following:

Slow Network Response
A noisy telephone line often causes slow transmission speed; this is often the case in hotels. This can cause modems to work at a slower baud rate than their top speed because the modem has to correct for data errors. Most iPass access numbers support connections of 28,800bps but can be hindered by the telecommunications network in the specific country.
Proxy Servers
Proxy Servers are used by many ISPs that speed up WWW access (they operate like a huge memory of web pages so that popular sites are served from a local source instead of using overseas bandwidth). If your browser is set to use these, you need to disable this until you are accessing your account again from your home ISP.

To turn off your proxies in Netscape:

Go to the Options section.
Highlight the Network Preferences section.
Select Proxies from the tab bar at the top.
Select No Proxies.
Hit OK

To re-enable proxies in Netscape:

Go to the Options menu.
Click Network Preferences Select Proxies and then Manual Proxy Configuration.
Enter your ISP proxy address in the http field. Enter the corresponding Port number
Click on OK and then OK again in the Preferences section to close.

To turn off your proxy servers in Microsoft Internet Explorer:

Go to the View section and select Options.
Select the Connection option from the top tabs.
Make sure that your "Connect through a Proxy Server" box is unchecked.

To re-enable proxies in Microsoft Internet Explorer:

Go to the View section and select Options.
Select the Connection option from the top tabs.
Check the "Connect through a proxy server".
Click on the Settings box and enter your ISP proxy address in the http field.
Enter the corresponding Port number.
Click on OK and then OK again in the Preferences section to close.

My connection sometimes disconnects or stops working in the middle of my session.

Often the only indication that your connection is lost is that you stop getting network packets. If your SLIP/PPP software is well written, it allows you to close your connection gracefully, but often your applications will be hanged (your application stops responding to your input) and you will have to reboot your machine. One common cause of a connection hang is that your telephone has either hung up (for example, someone may have picked up another extension of the telephone line you are using) or the line may have gotten noisy enough for your modem to hang the line up.

Line Noise
If the country that you are visiting has a poor telecommunications system or the line you are trying to connect with has audible interference your line might drop out unexpectedly.

Too General a Modem String
Sometimes a connection with us relies on a very basic modem string (this is how the modem and telephone line communicate). Often, we will set you up with a very basic/generic modem string. Once you are overseas, and numerous other "hops" go into establishing your connection, it pays to make sure that you are using the best possible modem string. This can often cause dropouts. Please call us or your modem manufacturer to get the most reliable modem string.

I do not have Dial-Up Networking installed.

If there is no icon for Dial-Up Networking in the My Computer window, you can use the following procedure to install it (you may be prompted to insert your Windows 95 CD ROM, so please be sure to have this handy).

Click the Start button, point to Settings, and then click Control Panel.
Double click Add/Remove Programs.
Click the Windows Setup tab, click Communications, and then click Details.
Click the Dial-Up Networking check box, and then click OK. Click OK again and follow the instructions on your screen.
Double-click My Computer, and then double-click Dial-Up Networking.
Follow the instructions on your screen.

Dial-Up Networking does not remember my password.

Within your Connect To window, enter your password and hit your tab key. You will now be positioned at the Save password prompt. It has a small white box next to it. Enter SHIFT s and a checkmark will be displayed within the box and will save your password for subsequent connections until you remove the checkbox.

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