Netfront Internet Services

Terms and Conditions

1. *PNETS levy NOT included. Currently HK$1.38/Hr
2. Telecom will install the smartbox (location must be covered by telecom and installation takes more than 14 days), prepayment charges will be paid before installation. Broadband modem installation and collection office hour is Mon-Fri 9am-6pm, Sat 9am-1pm, HK$180 surcharge out of office hour. cable & software. HK$100 will be charged for change of installation date or cancel of application after installation date confirmed between NETfront and customer. HK$1500 will be charged if modem cannot be returned.
3. Customer installs internet software & broadband modem. Broadband modem (original price: HK$990, now special price only HK$600) has one-year warranty.
4. Customer needs to prepare self-purchase modem with all necessary equipment.
5. The above promotion offer applies to first time subscribers only and is subject to change without prior notice.
6. Termination of broadband service must be the last day of calendar month and requires ONE month prior notice and customer needs to fill and return 'Termination of Service Form' effectively.
7. All paid services charges is non-refundable after installation.
8. Netfront will not refund any service charges and will not be liable for any loss or damage in connection with the provision of or failure to provide the service or delay of broadband installation
9. If customer reports problems of internet and requests to go to home for checking, NETfront will charge HK$300 inspection charge if problems are not belonged to NETfront.
10. The downstream is speed up to 1.8Mbps. The transmission speed will be affected by extraneous factors, as well as the distance between your installation address and your serving exchange.
11. (Broadband modem installed by NETfront, see above for the cost).
12. First monthly charge & all relevant charges will be paid in advance before installation. Monthly charge will be started on the installation/connection no matter when user starts to use the service. Invoice will be sent to user's NETfront email account and will be auto-paid by credit card. All paid service charges are non-refundable.
13. Advance payment and prepay next month.
14. When the balance is overdue, Netfront will suspend the services until payment received. Netfront will not refund any service charges and will not be liable for any loss or damage in connection with the suspension of services.($750 will be charged to reactivate account)
15. If address of installation is not included coverage area for Student Plan, NETfront will recommend customer to change other plans.
16. If customer terminates the service during refundable period, refundable balance will stop and cancel.