1. 用什麼軟件去開啟 tif/ pdf 傳真檔案？

2. 當開啟 tif/ pdf 傳真檔案時，傳真文件不清晰或未能開啟？

3. 未能列印所有的傳真？

4. 如電郵出現問題，收不到傳真，可不可以取回傳真？

5. 想索取密碼或登記名稱？

如您的問題仍然未能解決，請聯絡我們技術支援熱線：(852) 2517-1209

Q1. 用什麼軟件去開啟 tif/pdf 傳真檔案？

Tif format 檔案

．Window 2000/ 98/ me : 影像或 imaging

．Window XP : Windows Picture and fax viewer

如沒有 imaging 或 Windows Picture and fax viewer，請按此安裝 http://www.alternatiff.com/install

Pdf format 檔案

．Adobe Acrobat reader.

如沒有Adobe Acrobat reader，請按此安裝 Http://www.adobe.com

Q2. 當開啟tif/pdf傳真檔案時，傳真文件不清晰或未能開啟？

請查明是否用以下的軟件開啟。

Tif format 檔案

．Window 2000/ 98/ me : 影像或 imaging

．Window XP : Windows Picture and fax viewer

Pdf format 檔案

．Adobe Acrobat reader.

Q3. 未能列印所有的傳真？

Tif format 檔案

．列印前，請選擇符合紙張大小。

Pdf format 檔案

· 不會有此問題出現。

Q4. 如電郵出現問題，收不到傳真，可不可以取回傳真？

我們的系統會儲存您最近五日的傳真文件,只須登入

Http://www.netfront.net/fax/loginpage.htm

Q5. 想索取密碼或登記名稱？

請在辦公時間致電客戶服務熱線2517-1209或電郵到support@netfront.net

1. Which software can open tif/ pdf fax file ?

2. Fax file is not clear or fax file cannot be opened ?

3. The fax pages cannot be printed completely ?

4. If my email has problem to receive fax email, how can I retrieve the faxes?

5. How to get the password or login name ?

If you still have problem, please contact us at (852) 2517-1209

Q1. Which software can open tif/ pdf fax file ?

Tif format

· Window 2000/ 98/ me : imaging

· Window XP : Windows Picture and fax viewer

If you don't have imaging or windows picture and fax viewer, please click here to install http://www.alternatiff.com/install

Pdf format

· Adobe Acrobat reader.

If you don't have Adobe Acrobat reader, please click here to install http://www.adobe.com/products/acrobat/readstep2.html

Q2. Fax file is not clear or fax file cannot be opened?

Please check whether you are using correct software.

Tif format

· Window 2000/ 98/ me : imaging

· Window XP : Windows Picture and fax viewer

Pdf format

· Adobe Acrobat reader.

Q3. The fax pages cannot be printed completely?

Tif format

· Please select the 'fit to page' before printing.

Pdf format

· No this problem.

Q4. If my email has problem to receive fax email, how can I retrieve the faxes?

Faxes will be kept for 5 days in our system. Please login here.

Http://www.netfront.net/fax/loginpage.htm

and then select 'fax backup system' or you may login at http://www.netfront.net/fax/loginpage.htm

Q5. How to get back the password or login name ?

Please contact our customer service Hotline 2517-1209 or via email support@netfront.net